Use ServiceNow® Asset Management to know what assets you have, where they are, who uses them, how they are configured, and what they cost.
Asset Management automates your IT asset lifecycles with workflows. It tracks the financial, contractual, and inventory details of hardware and devices, as well as non‑IT assets, throughout their lifecycles. Once an asset is deployed, Asset Management records all maintenance activity and enables you to perform regular audits, right up until asset retirement.
Make informed asset capacity, refresh, and vendor decisions using accurate asset portfolio data consolidated within a single system of action. Access asset business and configuration information by linking the asset repository with the ServiceNow Configuration Management Database (CMDB).
Determine the costs associated with assets throughout their lifecycles, including acquisition, lease charges, warranty fees, support and maintenance contract payments, and labor charges. Optimize future spending by identifying excess costs from assets over their actual lifecycle.
Control asset distribution by centralizing requests through a role‑based service catalog. Enforce policies, contracts, and regulatory requirements of new requests by using workflow to validate the request and obtain approvals. Confirm that all compliance requirements are met with periodic testing.
Simplify audit preparation and notify contract owners of renewal and expiration dates to prevent lapses in coverage. Strengthen change management risk calculations by including business information about assets, such as age or lease expiration date.
Quickly provide commonly requested goods and repurpose returned assets. Create a purchase order with a single click for requested items that are not in stock. Ordered assets are tracked and, once received, are automatically created in the system. Records are created cleanly from the outset.
Place asset offerings directly into the service catalog without building complex webpages. Bring in asset data directly from vendors. Determine standard offerings for authorized users or groups within a service catalog. Internal and recurring pricing supports different chargeback models.
Control stockroom assets such as hardware and consumables, define physical and logical stockroom hierarchies, and manage inventory and replenishment of each asset with predefined threshold levels. Automate rules to pull stock from a parent stockroom or instructions to buy more.
Assign contracts to team members and leverage the ServiceNow workflow engine to automate the contract approval and renewal process. Track contract terms and conditions as well as payment information, and make them easily searchable with document version control and electronic document storage.
Get real‑time transparency into operations with configurable, role‑based dashboards. Built‑in metrics and surveys measure service levels and drive continual service improvement. Identify service improvement and training opportunities. Dig even deeper with time‑based trends from ServiceNow Performance Analytics.