Predictive Intelligence
Free your greatest resource—your employees—to focus on more meaningful and satisfying work with machine learning solutions that seamlessly boost their abilities.
Benefits
Improve efficiency and customer satisfaction by proactively detecting major incidents
Increase workforce productivity by using natural language processing to recommend related incidents, cases, and knowledge
Decrease resolution times and manual errors by automatically routing and categorizing issues
Application Highlights
Use AI to make work lives better
Use AI to make work lives better
Quickly identify and propose major incidents
Quickly identify and propose major incidents
Surface similar incidents, cases, alerts, and knowledge articles
Surface similar incidents, cases, alerts, and knowledge articles
Accurately categorize, route, and prioritize service requests
Accurately categorize, route, and prioritize service requests
Expose patterns and opportunities for improvement
Expose patterns and opportunities for improvement
Resources
WHITE PAPERS
CASE STUDIES
DATA SHEETS
Use Predictive Intelligence With Our Products
Predictive Intelligence for IT Service Management (ITSM)
Increase productivity and reduce resolution times with machine learning that automatically categorizes and assigns new incidents to the right teams. Proactively detect major incidents and surface content recommendations that help your agents work faster.
Predictive Intelligence for Customer Service Management
Shorten response times and increase customer satisfaction with machine learning that accelerates case categorization, prioritization, and assignment. Increase your agent efficiency with content recommendations and major incident suggestions.
Predictive Intelligence for HR Service Delivery
Increase productivity and reduce resolution times with machine learning that automatically categorizes new cases. Help your agents work smarter by recommending related knowledge article content and detecting duplicate articles.
Predictive Intelligence for Custom Apps
Apply supervised and unsupervised machine learning to your own custom apps built on the Now Platform®. Make predictions, recommend similar content, and identify patterns through clustering.