Welcome to the
Customer Success Center
Accelerate your upgrade to Orlando
Now Community blogs and content
- Now Platform Orlando Release – Fact Sheet
- The Now Platform Orlando release – Collected links of interest
- Unique Features of Orlando Version
- Main Launch Blog
- What’s new in Orlando for the Now Platform
- What’s new in Orlando for mobile
- What’s new in Orlando for Predictive Intelligence
- What’s new in Orlando for Virtual Agent
- What's new in Orlando for Field Service Management
- Now Platform What's new in Orlando for IntegrationHub
- What’s new in Orlando for Natural Language Model Builder
- Orlando release: ITSM applications get smarter and easier to use
- What's new in Orlando for Customer Service Management, Community, and Knowledge Management
- What’s new in Orlando for HR Service Delivery
- What’s new in Orlando for Performance Analytics
- What’s new in Orlando for SAM and ITAM
- The GRC Orlando release takes risk engagement to a new level
- Orlando Features for Store Developers
- New Flow functionalities in ServiceNow Orlando release
- CSM Webinar Q&A: Get to know the ServiceNow Orlando Release for CSM
- Build Apps Faster with Studio 101
- Forget about adding log statements to Server Side script, use logpoints! [Orlando]
- Upgrade to Orlando to unlock the power of AI and Analytics
Upgrade tools and information
Best practices
- How do I perform ServiceNow upgrades?
- Perform ServiceNow upgrades quicker and more effectively
- Plan for upgrades at least once a year
- The Total Economic Impact™ of Staying Current with ServiceNow Upgrades (PDF)
- What’s the process to review and address skipped changes?
- How do I conduct effective and efficient testing?
- When and how should I use Automated Test Framework?
- What best practices should I consider when creating ATF tests?
- How do I use Test Management 2.0 for manual testing?
- How does HealthScan help me manage my instance health?
- Go full throttle with ServiceNow through instance performance administration